drwex: (Default)
drwex ([personal profile] drwex) wrote2011-05-11 11:13 pm
Entry tags:

Decisions, decisions

We need some interior painting done. We've had two people in who gave estimates and I'm trying to figure out a decision criterion. My gut says one way, Pygment's instincts say the other.

Candidate A and B gave estimates that are within 5% of each other for the work. A gave a more detailed breakdown of work, but is 5% higher.

I called references for both A and B. B's references were all enthusiastic (3 of 3) and referred to them as having done interior painting work. A's references were slightly less enthusiastic (2.5 of 3), and referred both to their interior painting work and handyman/contracting work. Pygment points out that having a handyman contractor type we like would be a plus.

B has contacted me by email and phone to see if I've made a decision. You can interpret this as annoying, or as someone who is eager to get my business. A has ignored me.

Anyone care to share an opinion?

[identity profile] donnad.livejournal.com 2011-05-12 11:00 am (UTC)(link)
Customer service is important to me, because B got back to me, and had good references, I would likely choose B.

You have met both contractors, which would you feel comfortable having in your house for a period of time. Which one does your gut instinct tell you to trust?