Strong recommendation for Insight (computer hardware vendor)

[drwex]

I'm in the process of having a disk drive on my home PC replaced. caulay suggested ordering from Insight Technical Solutions (https://www.insight.com/). They were a little bit more expensive than the other place I found with the particular drive I wanted, and their shipping was a bit more but they had the drive I wanted in stock so I figured I'd pay and get the part sooner.

Unfortunately, I screwed up and ordered a slightly wrong model. Since the drive is going in a RAID, I want a precise match for the other drive, not just something of the same size. So I called up Insight to see if I could return the wrong drive. I spoke to a very pleasant man on the phone, told him that the reason for the return was my fault. I figured I would have to eat shipping and a restock fee too. Also, I let him know that I wanted to order the correct drive from his company.

After some noodling around, he decided the whole thing was too complicated and he would just credit me for the wrong order. "Use it in another computer, donate it to charity, or throw it in the trash" were his exact words. He didn't even require me to order the new drive from them - I went to the Web site to do that.

Oh, and the higher shipping? They use FedEx so stuff shows up in 2-3 days rather than the expected 5-7. Their site is a little more ambiguous than I'd like on this point.

Still, overall a big thumbs-up.

Comments

[wotw]

For what it's worth, I've had similar excellent service (under remarkably similar circumstances) from drivesolutions.com .

[inahandbasket]

For what it's worth, if you're doing a mirrored RAID I actually prefer to have different drives so that you don't have two of the same batch which may have the same failure point and go around the same time.

For a RAID-0 though, yeah. Same drives.

Good point

[drwex]

This was built for me by Dell so I'm trying to match the drives they put in. I'm pretty sure I lost this drive to a power surge rather than lifetime failure - the machine is only about 20-22 months old.

That's really nice

[drwex]

I will keep that mind if I can't find what I want at Insight some time.

[darxus.livejournal.com]

Seconded.

Drives of the same type are more likely to be killed by the same power surge, etc.