Thought #1 for the day: remarkable customer service

[drwex]

http://www.joelonsoftware.com/articles/customerservice.html

Joel Spolsky of Fog Creek Software writes occasional columns on software and related things. This column is not for geeks - it's for people who have worked in, manage, or have to deal with customer relations and customer service. I don't necessarily agree with all that he writes, but it's interesting and accessible.

Comments

[louiseroho.livejournal.com]

When it comes to User Interface Design, Joel is my Swami.

[heinleinfan.livejournal.com]

From being in customer service for, oh, ten years or so now, I firmly believe that taking care of your employees is the #1 way to improve your customer service. Yeah, many of the things this guy mentions are important for a company to do. A disgruntled, less-than-living-wage earning grunt employee is not going to do these things.

I wish I could just have phenominal cosmic power for about an hour, and I'd use it to get into the minds of every CEO in America and beat into their money-grubbing little brains that *employees make the company*.