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drwexhttp://www.joelonsoftware.com/articles/customerservice.html
Joel Spolsky of Fog Creek Software writes occasional columns on software and related things. This column is not for geeks - it's for people who have worked in, manage, or have to deal with customer relations and customer service. I don't necessarily agree with all that he writes, but it's interesting and accessible.
Joel Spolsky of Fog Creek Software writes occasional columns on software and related things. This column is not for geeks - it's for people who have worked in, manage, or have to deal with customer relations and customer service. I don't necessarily agree with all that he writes, but it's interesting and accessible.
