Why Customer Support Matters

[drwex]

Because that customer you're yoinking around might be an internationally famous author.
And he might write about it. In a blog read by, oh conservatively let's call it a quarter of a million people. (*)

http://www.neilgaiman.com/journal/2006/05/farewell-mci.html
http://www.neilgaiman.com/journal/2006/05/farewell-mci-epilogue.html

(*) the new design doesn't list readership, but the old site claimed a readership in that vicinity and I can't imagine his online readership is less now than it was some months ago.

Comments

[caulay.livejournal.com]

They are known as Many Clueless Idiots for a reason.

The last comment of his is pretty much on the mark, they really just aren't very good at making phone calls.