Why Customer Support Matters

[drwex]

Because that customer you're yoinking around might be an internationally famous author.
And he might write about it. In a blog read by, oh conservatively let's call it a quarter of a million people. (*)

http://www.neilgaiman.com/journal/2006/05/farewell-mci.html
http://www.neilgaiman.com/journal/2006/05/farewell-mci-epilogue.html

(*) the new design doesn't list readership, but the old site claimed a readership in that vicinity and I can't imagine his online readership is less now than it was some months ago.

Comments

[halleyscomet.livejournal.com]

Must.
Stop.
Lauging.

I.
Have.
To.
Drive.
Home!

[caulay.livejournal.com]

They are known as Many Clueless Idiots for a reason.

The last comment of his is pretty much on the mark, they really just aren't very good at making phone calls.

[ariesd.livejournal.com]

WOW, that's beautiful, and yet so utterly painful. I think any of us who has either had MCI or just had to deal with MCI has felt that pain. And yet they are still in business.

If anyone has an idea why they are still around I'd love to hear it. My personal theory is the other carriers keep MCI around so thy feel better about themselves whenever they're feeling a little down.

[sykotropic.livejournal.com]

Have you ever dealt with Verizon? OMG they are the worse!!!