Why Customer Support Matters

[drwex]

Because that customer you're yoinking around might be an internationally famous author.
And he might write about it. In a blog read by, oh conservatively let's call it a quarter of a million people. (*)

http://www.neilgaiman.com/journal/2006/05/farewell-mci.html
http://www.neilgaiman.com/journal/2006/05/farewell-mci-epilogue.html

(*) the new design doesn't list readership, but the old site claimed a readership in that vicinity and I can't imagine his online readership is less now than it was some months ago.

Comments

[sykotropic.livejournal.com]

Have you ever dealt with Verizon? OMG they are the worse!!!